Senior Policy Analyst

Ministry of Public and Business Service Delivery, Toronto, ON

Closing Date Feb. 10, 2023 Location Toronto, ON Work Type 2 Temporary, duration up to 12 months (with possibility of extension)
Salary Range $74,877 - $110,338 Per Year
Experience Level  - Job ID 191739
Job Description

Join the Ministry of Public and Business Service Delivery's Consumer Services Operations Division in leading the way to a fair, safe and informed marketplace through knowledge, partnerships and protection.

The Opportunity

As a Senior Policy Analyst in the Division's Operational Policy, Business Intelligence, and Strategic Planning Unit, you would be part of a team working to help protect consumers by developing tools to assist businesses comply with consumer protection legislation. This team is working across the division and ministry and with consultants and businesses to identify what businesses need to support their compliance and to develop and implement compliance support tools.

The ideal candidates should have an interest in the interface between business and government, and experience working with consultants and projects involving multiple teams within a ministry or organization. Excellent communication skills are an asset.

The Ministry

The Ministry of Public and Business Service Delivery (MPBSD) delivers vital programs, services and products, including consumer protection and public safety, access to government information, internal business services and employee inclusion and accessibility, to strengthen government and enhance the quality of life for families and individuals living in Ontario.

The Consumer Services Operations Division of the Ministry of Public and Business Service Delivery is responsible for, among other things, advising, informing and educating consumers and businesses affected by the Consumer Protection Act, undertaking risk-based compliance and enforcement activities, and influencing policy development by providing operational advice.

Information Session:

We are offering an opportunity for those interested to attend a virtual session to learn more about the branch and the position to be filled.
Date: February 1, 2023
Time: 12 noon - 12:45 pm
Remember to add this event to your calendar
Meeting Link: Click here to join the meeting

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Alternatively, you can join the meeting by:
1- Open your MS Teams Calendar
2- Select# Join with an ID
3- Enter the following meeting ID and passcode:
Meeting ID: 272 805 960 093
Passcode: ubbfzZ
Download Teams |Join on the web

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* This session is optional and has no impact on hiring decisions

Why work for the Ontario Public Service

The Ontario Public Service (OPS) is committed to being an employer of first choice, creating a positive and inclusive work environment.

We offer:
• Competitive compensation and benefits
• Flexible work arrangements
• Collegial and professional work culture
• Career growth and development opportunities across multiple business areas
• On-the-job training to support your success in the role.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy < > and the OPS Diversity and Inclusion Blueprint < > pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code >. Refer to the application instructions below if you require a disability-related accommodation.

What can I expect to do in this role?

In this role, you will:

• Work with fellow team members in the Operational Policy, Business Intelligence, and Strategic Planning Unit to lead and coordinate projects to research, develop, and implement tools to support business compliance with consumer protection legislation
• Coordinate projects to plan, develop, and recommend policy, programs, and evaluation frameworks for consumer protection programs, operations and services
• Undertake/lead all aspects of program policy and program planning and development
• Analyze/evaluate other ministry/jurisdictional policy proposals from a best practices perspective
• Develop critical stakeholder relationships
• Lead, coordinate, and/or participate on intergovernmental forums or working groups
• Lead and oversee related research and analysis
• Plan and design research and statistical tools (e.g., surveys, interviews, and focus groups)
• Provide advice on policy issues to senior management
• Prepare a range of analyses/communications to support issues management such as briefing notes, correspondence, policy papers and presentations

Location: Toronto

How do I qualify?

Business Knowledge:

• You have knowledge of policy and program development principles and techniques
• You are familiar with government legislative and decision-making processes
• You can lead and/or participate in the development of strategies, policies, and evaluation and legislative frameworks related to provision of consumer protection services
• You have knowledge of broad political, social, fiscal and intergovernmental policies and issues impacting consumer affairs policy across the country

Analytical and Research Skills:

• You have experience with program analysis/evaluation techniques to assess the effectiveness of new/changed policies and programs and to provide recommendations on policy and program change
• You have knowledge of quantitative/statistical methodologies to gather, evaluate, interpret, analyze and extract relevant data to support the policy development process
• You have excellent research and project management techniques
• You can plan and conduct qualitative/quantitative research studies, to undertake analysis of trends, evaluation of governance, and fiscal best practices, options, costs, and impacts

Relationship Management and Communication Skills:

• You are able to respond to issues, provide recommendations, and prepare reports and options papers, analyses, Cabinet submissions, briefing materials and correspondence
• You can represent the ministry/Province to external stakeholders, intergovernmental task forces, and internal stakeholders
• You have excellent consultation, partnership-building and relationship management skills
• You are able to prepare and deliver presentations
• You can provide policy advice and explain consumer policy and/or program recommendations

Computer Skills

• You are proficient with computer operations
• You are able to prepare reports, recommendations and presentations describing the findings/results

Salary Range: $74,877 - $110,338 Per Year

Additional information:

  • 2 Temporary, duration up to 12 months (with possibility of extension), 56 Wellesley St W, Toronto, Toronto Region


  • Less qualified applicants may be considered on an underfill basis.
  • The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures, including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.

How to Apply

Please apply online, only, at, quoting Job ID 191739, by Friday, February 10, 2023. Please follow the instructions to submit your application. Faxes are not being accepted at this time.

If you require a disability-related accommodation in order to participate in the recruitment process, please contact us at to provide your contact information. Recruitment Services staff will contact you within 48 hours. Only those applicants selected for an interview will be contacted.

The Ontario Public Service is an inclusive employer. Accommodation will be provided in accordance with Ontario’s Human Rights Code.