Director of Program Support

City of Toronto, Toronto, ON

Closing Date August 12, 2019 Location Toronto, ON Work Type

Permanent, Full-time

Salary Range $149,331.00 - $175,466.20 / Year Experience Level  - Job ID 2328970 X 
Job Description
Requisition # 2328970 X 
Division Shelter, Support & Housing Admin
Section Program Support
Work Location METRO HALL, 55 JOHN ST
Job Location Canada-Ontario-Toronto
Job Stream Children, Community & Social Services
Job Type Permanent, Full-Time
Salary/Rate $149,331.00 - $175,466.20 / Year
Hours of Work (bi-weekly) 70.00
Shift Information Monday - Friday, 35 Hours per Week
Affiliation Non-Union
Number of Positions Open 1
Posting Date 22-Jul-2019
Expiry date 12-Aug-2019

Job Description
Are you a leader of people, programs and processes with a big picture focus and a results orientation? Can you affect and effect organizational and system change in a multi-stakeholder environment with diverse interests and priorities? If so, this executive mandate as Director of Program Support within the City of Toronto’s Shelter, Support & Housing Administration Division is an exciting opportunity to support the values of public service while providing strategic advice to senior management and leadership to a skilled team with a focus on best practices and high ethical and professional standards.

Reporting to the General Manager of the Division, and as a key member of the senior leadership team, you’ll contribute to the overall strategic direction of the Division, as well as steer Division-wide business support services that meet divisional strategic priorities and objectives. An integral part of this senior role will be ensuring effective financial planning and the delivery of the Division's capital and operating budgets, along with being responsible for divisional asset management, human resources and Information Technology systems.

Strategic orientation, continuous improvement and change
As Director of Program Support, you’ll guide the continuous improvement of the Division's performance through analysis and the development and implementation of sound management practices and procedures, and by providing staff with the direction, guidance, processes and tools they need to increase efficiencies and improve effectiveness. Both strategically focused and tactically savvy, you’ll develop, design and implement functional policies and programs that make major changes in overall business performance based on long-term needs, and provide leadership to the business administration, finance and support functions of the Division. This will include development of operating and capital budgets, financial controls and compliance, performance management, information technology, corporate project leadership, change management initiatives, staffing, and health and safety matters.

Engaging leadership, team building and accountability
Adept at managing people in a unionized environment, you’ll build, lead and motivate a diverse workforce by including and welcoming different perspectives and optimizing creativity while ensuring effective teamwork, providing resolution to controversial labour relations issues, ensuring high standards of work quality and organizational performance, and encouraging continuous learning and innovation. At the same time, you’ll participate actively in complex organizational and management change initiatives and in creating a workplace that supports and enables a high level of individual and organizational performance. Leading by example, you’ll consistently provide and encourage opportunities for intellectual growth, creative teamwork and professional accountability.

Customer focus and collaborative partnerships in a diverse environment 
A confident, persuasive communicator, committed to customer service, you’ll establish and develop strong relationships with a wide network of staff, committees, politicians, peers and key community leaders, to achieve business goals and meet a variety of corporate reporting requirements with financial, administrative, information technology and human resource implications. Given the City’s commitment to diversity and equity, you’ll also establish an inclusive work environment by ensuring that policies, programs, resource or budget allocations, and systems are free from systemic, attitudinal or physical barriers and produce equitable results. With this goal in mind, you‘ll integrate population diversity considerations in all your decisions, and assess their impact when planning, implementing, adapting and evaluating public programs, policies, services, systems and budgets.

Key Role Requirements
With a post-secondary education in public administration, finance or a professional discipline pertinent to the job function, or an equivalent combination of education and relevant management experience, and a track record of successful performance as a senior manager and member of a senior management team, you’re well equipped and prepared to take on the responsibilities of this impactful leadership role.

Your recognized strengths as a skilled manager are supported by extensive experience in administration, finance and information technology within a major public or private sector organization providing services directly to the public, and in managing complex assignments – from inception to implementation – involving political, community and other stakeholder interests. This background also includes extensive knowledge of, and experience in applying, the principles and practices of operating and capital budget formulation and financial monitoring.

You thrive under pressure and are known for your analytical thinking and ability to effectively plan, develop, implement and evaluate complex administrative and operating systems, deliver projects within tight deadlines, create innovative solutions to operational and administrative challenges, as well as develop and implement recommendations for improvement to existing policies, programs and processes.

Work for the City you love
Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world’s most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service as Director of Program Support within our Shelter, Support & Housing Administration Division.

How to Apply

For more information on this and other opportunities with the City of Toronto, visit us online at To apply online, submit your resume, quoting File #2328970 X, by August 12, 2019.

Equity, Diversity and Inclusion:
The City of Toronto is committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the public and the communities in which we live and serve.

If you are an individual who requires accommodation to apply to this position, due to disability under the Ontario Human Rights Code, please email us at, quoting job ID #2328970 X and the job title. The City is committed to providing Code-protected accommodation throughout its hiring process. Please visit Hiring Policies and Statements for further details.