Using a Senior 'SWAT' Management Team
to Drive a Mission Critical Initiative Human Resources and Skills Development Canada

Author: Alan Morantz
Publication Date: 2010, 2012

This case outlines the creation and performance of a high-level rapid response senior management team within Human Resources and Skills Development Canada (HRSDC), to ensure the fast and successful delivery of a range of assistance programs under the Economic Action Plan. The case focuses on the issues that arise when convening a forum for Associate/Assistant Deputy Ministers in order to produce an integrated strategy, and explores challenges and opportunities relating to change management, risk management, and organizational alignment.

The case can be used in an academic setting for exploring these topics as well as in the organizational setting to understand the steps taken and the lessons learned. The case is based on interviews with the individuals involved in the implementation of the initiative and review of supporting documents and HRSDC-internal assessments. There is a Teaching Note for this case.
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