Industry Canada And Automotive Restructuring
Author(s): Andrew Graham
Publication Date: 2011, 2012

This case shows how an organization, in the face of a compelling policy imperative, huge time constraints and a crowded field of players, was able to deliver on the government's direction. Using a matrix approach, the organization was able to mobilize players within governments and the private sector to take action. In short order, governance was established and adjusted as the issue unfolded. Needed external resources were secured and integrated into the project. Keys to success were the capacity to operationalize working networks, quickly gear up project management and control and work across jurisdictions and sectors without creating resistance. The principal lessons learned focus on the role of governance as a key part of project response, the readiness to find and use the right resources (even if not within the Department), managing within compressed and pressurized time frames, relationship-building on the run and the need for communication loops in fast-moving situations. There is a Teaching Note for this case.


To achieve this ambitious goal, Alberta had to dramatically change its thinking and action about homelessness. The province began by exploring the nature and causes of homelessness, and the reasons for its explosive growth. It then examined its current systems and programs for dealing with it, in order to determine their efficiency and effectiveness.
This led to designing and implementing a novel system-wide approach, complete with public policies, governance structures, and service delivery, working in synch to achieve the vision.


Alberta has now become Canada's leader in this area, seeking to provide homes for all' and for good.

This story proves once again, that transformational success in the public sector depends on putting in place the right public policies, governance systems and service delivery strategies, and ensuring they work together to deliver on a powerful and compelling vision.This led to designing and implementing a novel system-wide approach, complete with public policies, governance structures, and service delivery, working in synch to achieve the vision. Alberta has now become Canada's leader in this area, seeking to provide homes for all' and for good. This story proves once again, that transformational success in the public sector depends on putting in place the right public policies, governance systems and service delivery strategies, and ensuring they work together to deliver on a powerful and compelling vision.
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