Change Management and the LCBO
Author: David Barrows, Arthur Barrows
Publication Date: 2003, 2004

This case study focuses on change management in a major Canadian public sector organization. The LCBO is a government service/social control agency that is attempting to implement significant changes to its own organization through the use of private sector management tools and techniques. The case is designed to facilitate discussion about the strength and weaknesses of applying private sector change management models in a public sector environment.