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Flex Time at the Health Department
Author: Nancy Patterson, Cecilia Lei
Publication Date: 2004, 2011
Flex Time at the Health Department is a new community service-based case by Nancy Patterson M.H.A. The case focuses on the public health nurses of the Toronto Health Department and the initiation and evaluation of flex time. The issues raised in the case include: management control, performance appraisal, program evaluation and independence of professionals. Students working with this case at the University of Ottawa have also found it applicable to hospital outpatient and long-term care programs.
Flex Time at the Health Department est un nouveau cas de Nancy Patterson, MAS, reposant sur les services communautaires. Ce cas met l'accent sur les infirmières de la santé publique au ministère de la Santé de Toronto, ainsi que sur l'inauguration et l'évaluation des horaires flexibles. Les questions soulevées dans le cas comprennent : le contrôle de la gestion, l'évaluation du rendement, l'évaluation du programme et l'indépendance des professionnels. Les étudiants qui se servent de ce cas à l'Université d'Ottawa ont trouvé qu'il pouvait également s'appliquer aux malades en consultation externe et aux programmes de soins à long terme.
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