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The New Public Organization
This book explains concepts and practices that are changing dramatically the structure and culture of public organizations. It also describes innovations that public service managers may adapt to their own organizations and that may prompt them to take a more innovative approach to managing. The authors examine the movement towards the new public organization through such means as citizen-centred service, restructuring, employee empowerment, partnerships, citizen engagement, continuous learning, information technology, and strengthened policy capacity. The book differs from most writings on public service reform in two ways. It examines the barriers as well as the avenues to successful reform and it explains not only the political and managerial dimensions of reform but also its often-neglected value and ethical dimensions. The final chapter provides learning points for both students and practitioners of public service reform.
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