2009 IPAC National Leadership Conference
Stepping Up to the Plate:
Your A-Team in Action!

The design of the agenda is intended to enhance your learning through:

  • Motivating keynote speakers
  • Plenary sessions on connecting theory and action
  • Breakout sessions designed under three general headings:
  • (a) Workshops - How to!
    (b) Best Practices - Been there! Done that!
    (c) Research - Where are we going?

    Day 1 - Thursday, November 5, 2009

    8:00 a.m. Registration and Continental breakfast
    8:30 a.m.
    Opening Remarks from Gabriel Sékaly, CEO, IPAC
    and Françoise Morissette, Faculty and Fellow, Queen’s IRC Conference Co-Chair

    8:45 a.m. Opening Keynote Presentation: How Leaders Speak
    Jim Gray, Principal, Media Strategy Inc.

    In this presentation, communication skills coach Jim Gray reveals the five keys that leaders use to engage and influence their audiences. Integrating video clips of great speeches, Gray demonstrates how to move, look and speak like a leader through compelling verbal and physical techniques. He also provides valuable advice on overcoming nervousness, utilizing PowerPoint and handling challenging audience questions. This fast-paced keynote will prepare listeners to speak with the dynamism and authority of leaders.
    9:45 a.m. Leadership in Canada

    Françoise Morissette, Faculty and Fellow, Queen’s IRC

    More than any other factor, leadership affects the success or failure of any enterprise But in recent years, much noise has been made in the media about a leadership ‘deficit’: supply simply cannot meet demand. A leadership shortage is indeed worrisome: organizations and nations must have access to a steady pipeline of proficient leaders to achieve their goals and embrace the future with confidence.

    To ensure an abundant supply of capable leaders, Canada must generate a critical mass. This means taking a proactive and strategic approach to leadership development. Current initiatives operate in relative isolation, lacking integration and focus across sectors and regions. To achieve success will call for:
    • Putting in place extensive development infrastructures for everyone
    • Designing and implementing national, organizational and individual leadership development strategies
    • Setting up coordination mechanisms and entities to supervise efforts, facilitate information sharing and resource exchanges.
    Solutions lie at a systemic and strategic level. How do we bring about the required transformation? Find out about innovative best practices and experiments going on from coast to coast such as the New Brunswick Leadership Revolution, the C 40s and Engineers without Borders.
    10:30 a.m. Networking and Activity Break
    11:00 a.m. Concurrent Sessions

    A. Workshop: Building High Performance Teams

    Vince Marsh, Deloitte

    Most leaders agree that team performance has a direct and significant impact on the results achieved in their organizations. In fact, building and maintaining a high performing team is one of the greatest leadership challenges they face. So what are the most important things leaders can do to develop and maintain high performing teams? Combining proprietary data collected by Team Coaching International (TCI) from hundreds of surveys conducted with teams from around the world with data collected from the senior teams of some of Canada’s 50 Best Managed companies, this interactive session describes key attributes driving high team performance. The session begins with the review of a simple and powerful approach for understanding team performance, explores data showing how higher performing teams differ from lower performing teams and ends with a discussion on techniques for increasing two attributes that have the greatest impact on team performance.

    B. In Conversation With . . .

    Moderator: Dr. Patrice Dutil – Editor, Searching for Leadership, Secretaries to Cabinet in Canada

    Tony Dean, former Secretary of the Cabinet and Head of the Public Service, Government of Ontario

    Robert Fowler, Clerk and Secretary to the Executive Council, Government of Nova Scotia

    12:15 p.m. Lunch – Networking – Sharing Experiences
    1:00 p.m. Concurrent Sessions

    A. Workshop: Attract and Retain Your Best Talent – SMARTLEADERS

    Paul Witz, Witz Strategic Management Solutions

    As a leader, what impact are you having on retaining your best talent? Equally, what impact are you having on losing the potential talent within your organization? One of the biggest challenges addressed in this Witz workshop is how to recognize and fill your leadership communication skill gaps. This approach includes getting your message and intent on target. Accomplish this and you experience an immediate increase in productivity and staff engagement. Plus you will have an immediate decrease in stress, being misunderstood and poor attitudes. The goal of this workshop is to help you gain real commitment and support from your people. This proactive 2 1/2 hour session will focus on potential solutions to:

    • Discover where your personal communication skill gaps exist
    • Steps to improve your leadership communication effectiveness
    • Strategies that enhance engagement and improve collaboration
    • Gain real commitment and support from people
    • Avoid being misunderstood, and
    • Create a cooperative environment that encourages teamwork

    B. Leading from the Top – Building the Commitment

    Julia Hanigsberg, General Counsel & Secretary of the Board of Governors, Ryerson University

    Board Member, North York General Hospital (TBC)

    C. Building Capacity Internationally – Sharing Expertise

    Ann Masson, Director International Programs, IPAC


    • Victor Severino, Director of Social Policy and Fiscal Policy, Ministry of Finance, Government of Ontario

    • Wynne Young, Deputy Minister Tourism, Parks, Culture & Sports
    2:15 p.m. Grab and Dash! Brief Refreshment Break
    2:30 p.m. Concurrent Sessions

    A. Workshop: Attract and Retain Your Best Talent - SMARTLEADERS (continued)

    Paul Witz, Witz Strategic Management Solutions

    B. The Art of Resilience –the Individual and the Organization

    Stan Murray, Director Healthy Workplace Programs, National Quality Institute and Associate, The Resilience Institute in New Zealand

    Organizations exist to achieve what individuals cannot do alone. Whether entrepreneurial start-up, professional firm, large corporate, public service or not-for-profit, it is people that make the difference. What happens, though, when the going gets tough? Is it the “tough” that you want to get going or is it the “resilient” that you want to keep going?

    In good times and in bad, a healthy level of resilience supports tough and resourceful and creative people. Resilience underpins successful human capital strategies. A resilient organization is calm, energized, engaged, focused and purposeful. Leaders and people cultivate health, happiness and productivity. This attracts, retains and motivates all stakeholders.

    In this session, Stan will walk you through the Art of Resilience, showing you how to master the art by starting with the individual. Stan will also demonstrate how resilience can easily be transferred to the team and the organization at large once realized by the individuals that make up the organization

    3:45 p.m. Closing Keynote:
    Ian Cullwick, CCP, CHRP, CMC
    Partner, Deloitte Consulting

    Canadian Public Sector: Where From! Where To!
    For most of the public sector, talent management is an emerging critical issue, especially for those employers who rely on a skilled and knowledge-intensive workforce. The challenges lie in recruiting and retaining the capacity required to deliver results as well as succession planning: as seasoned professionals leave who will take their place? Attracting seasoned talent is difficult in today’s competitive environment. Fast tracking less experienced high potential talent has its own inherent challenges and risks. In this keynote, you will hear what is being done in terms of emerging and better practices in public sector organizations across Canada and in Europe, and what questions and considerations you need to be addressing in your organization.
    4:30 p.m. Day 1 Closing Remarks
    5:00 p.m. Private Time – get the duds on!
    5:45 p.m. 2009 IPAC Deloitte Gala Awards Reception
    6:30 p.m. Gala Awards Dinner – Announcement of 2009 IPAC Deloitte Public Sector Leadership Awards

    DAY 2 – Friday, November 6, 2009

    8:00 a.m. Continental Breakfast
    8:30 a.m. Opening Remarks from the Co-Chair

    Paul MacMillan, National Public Sector Industry Leader, Deloitte
    8:45 a.m. Opening Keynote - Grown Up Digital: The Net Generation and the Transformation of Government

    Don Tapscott, Chairman, nGenera and Adjunct Professor of Management, Joseph L. Rotman School of Management, University of Toronto

    The children of the baby boom, aged 13-30, are the first generation to have grown up bathed in bits. This Net Generation learns, works, plays, communicates, shops and creates communities differently than their parents. At their fingertips are powerful web 2.0 tools and in their culture is the new culture of work and the new model of government and democracy. Don Tapscott, leader of a multi- million program called Government 2.0 will explore how this powerful new force is changing government:

    As the civil service ages how can governments win the war for talent and how will this generation change the nature of work and the public service?

    As consumers of government they are different – placing new demand services and the IT infrastructure for service delivery.

    The Obama campaign showed the power of social movements based on the web and youth. Now he is using these forces to help him govern, changing the relationship between citizens and the state. Should Canada take a page from Obama’s book?
    9:30 a.m. Keynote: Leading Gen X, Y and the Zoomers in Turbulent Times Cheryl Cran, Consultant and author on Trends in the Workplace, 2009

    This keynote is based on Cheryl’s soon to be released book, “Who Is REALLY in Control? 101 Ways to Make Generation X, Y and Z Happy at Work.” A recent USA Today article asked Zoomers (Modern Boomers) if their retirement plans have changed due to the economy and the response was 41% intend to retire later than planned. This clearly indicates that generational communication in the workplace will be an area of opportunity for the next few decades. Deciphering generational labels can be confusing, so it’s easy to see how clarity in the workplace can be a challenge when team members claim vastly different perspectives. Add to that the current turbulent work environment and you have an added challenge to navigate these times of massive change.

    The future success of your organization is dependent on the people you have on board. A seasoned guide, Cheryl Cran, will show your team that, while differences of opinion are the rule, the gaps between their perspectives aren’t as large as they think. Using her trademark humor, relatable examples and interactive elements, Cheryl motivates business audiences by providing real-world techniques that equip your group to face the challenges of inter-generational communication in the workplace.

    This keynote is designed to educate your group on generational traits and to provide everyone in your organization with the means to unite members of different generations in achieving extraordinary results. In it, Cheryl reveals how to lead and work effectively with coworkers of multiple generations and differing personalities.

    10:45 a.m. Grab and Dash! – Refreshment Break
    11:00 a.m. Concurrent Sessions

    A. Workshop: Maximizing Diversity

    Cheryl Cran, Consultant and author on Trends in the Workplace

    Communicating with Diverse Teams

    Cheryl Cran, Consultant and author on Trends in the Workplace, 2009

    We are working in a global workplace - different personalities, different cultures, genders, generations and work attitudes. We can view these differences as challenges or we can view them as exciting opportunities to learn and grow from each other. We need to leverage our communication skills - take them to the next level so that we can connect with all of the wonderfully diverse people we work with.

    In this workshop session Cheryl Cran, CSP will reveal modern communication strategies that will help us to relate to each other, connect more quickly and move forward as a unified team.

    Cheryl Cran, CSP is the author of "The Control Freak Revolution" and "Say What You Mean- Mean What You Say" as well as "50 Ways to Lead & Love It".l

    B. Public Service and Public Leadership Matter

    Presenter: Alison Loat, Co-founder and Executive Director Samara

    The Honourable Sarmite (Sam) Bulte, former Member of Parliament for Parkdale – High Park from 1997 – 2006.

    In this session you will have the opportunity to learn more about political leadership from a study currently underway, the results to date from the above project and the personal reflections of a former Member of Parliament. As part of their focus on political leadership, Samara is currently conducting exit interviews with former MPs. This project will provide insight into the factors that helped them be effective parliamentarians, the barriers that prevented them from achieving what they had hoped and their advice on what can be done to improve the overall parliamentary experience. Samara is an organization based on the idea that public service and public leadership matter. Their work is focused on creating and supporting a stronger culture of public service in Canada.

    C. Seeing the Way Forward: Building Strong Leadership Capacity at the City of Mississauga

    Janice Baker, City Manager/CAO, Mississauga

    Vince Molinaro, Managing Director, KnightsbridgeMICA

    The City of Mississauga is recognized as one of the leading municipal sector organizations in Canada. Over the past five years, the City has been investing in building its leadership capacity with the sole purpose of equipping leaders to be able to meet the demands of a increasingly complex future. This session will present the City of Mississauga story and relate specific insights and lessons in building leadership capacity within a public sector organization.
    12:15 p.m. Lunch
    12:45 p.m. Leadership Dialogue – Balancing and Connecting – The Bureaucratic Team and the Political Team

    Panel to be announced
    1:45 p.m. Following the Pathway to Build Strong Leadership Capacity

    Vince Molinaro, Managing Director, KnightsbridgeMICA

    Leadership capacity is mission critical in the public sector today. However, many struggle to build the leadership they will need to succeed. In this presentation, Vince Molinaro will explain the reasons why the leadership gap persists in public sector organizations. He will discuss how organizations need to think about leadership for the future, and present a practical and proven seven-step pathway that organizations can implement to build strong leadership capacity. Session Objectives include:

    . Explore building leadership capacity, which has become a new organizational capability
    . Understand the three dimensions of leadership capacity
    . Learn about the seven-step pathway to build strong leadership capacity
    3:45 p.m. Closing Remarks