8:00	Registration and Breakfast
8:30	Welcome – Michael Fenn – CEO, IPAC (interim)
8:35	Toward a Resilient System –the New View of Quality and Safety Dr. Tom Bigda-Peyton, President Action Learning Systems Hon. Elinor Caplan
9:00	Keynote I: Excellent Care for All - Lyn McLeod, Chair, Ontario Health Quality Council (OHQC)
9:45	Facilitated Breakout Session I: Development of Organizational Quality Plans
10:30	Networking and Refreshment Break
10:50	Promoting Organizational Learning: the Health Transformation Learning Partnership
	Janak Jass, North York General Hospital; Dave Stolte, York Central Hospital; Tyler Robinson,CMA, Strategic Advisor/Manager, South Eastern CCAC.
12:00	Lunch
12:30	Keynote II: Dr. Joshua Tepper, Assistant Deputy Minister, Health Human Resources Strategy Division, Ministry Health and Long-Term Care, Government of Ontario
1:15	Plenary Discussion II: Physician Accountability, Engagement, and Leadership Conveners: Dr. Tom Bigda-Peyton and Dr. Marty Merry. Speakers: Dr. Ray Gaiardo, Chief of Emergency Medicine, Guelph General Hospital Dr. Larry Grossman, Chief of Staff, York Central Hospital
2:00	Plenary Discussion III: Emergency Department Process Improvement Program (ED PIP) Panel: As a component of Ontario’s Wait Time – Alternate Level of Care (ALC) Strategy, the ED-PIP program is designed to support improvements to Emergency Departments and inpatient metrics in addition to building staff capacity to sustain the changes over time. Improvement teams in hospitals look at patient access and flow from arrival in ED through to discharge from inpatient units. Staff trained in quality and lean process improvement tools lead their organizations through a structured eight-month program. The teams work together and with improvement coaches to diagnose issues, design solutions, pilot improvements, and spread successful initiatives to other units. Since March 2009, 22 Ontario hospitals have participated in Wave 1 and Wave 2 of the program, which is expected to be implemented throughout the Province over the next three years. Panel members will discuss their experiences and lessons learned; conveners will engage the audience in ways of adapting the learnings to their own settings. Panel Members: Carmine Stumpo, Director, Pharmacy and Emergency Services, Executive Lead, Patient Flow, Toronto East General Hospital; Liliana Canadic, Manager Palliative Care /Oncology and Ambulatory Care; Joseph Brant Memorial Hospital, Burlington; Rita Grenier Buchan, Manager Emergency/Trauma Services, Thunder Bay Regional Health Sciences Centre; Sean Bisschop, Quality and Patient Safety Coordinator, Orillia Soldiers’Memorial Hospital. Conveners: Dr. Tom Bigda-Peyton; Alexandra Sheahan, IPAC.
2:45	Networking and Refreshment Break
3:00	Changing How We Think: Toward Second Curve Healthcare, Resilience, and Reliability Dr. Marty Merry
3:20	Facilitated Breakout Session – Applying learnings from the day to your organization’s strategy for promoting quality, safety, and resilience
3:40	Report back, discussion, and next steps
3:55	Integrating to Deliver Paul Huras, Chief Executive Officer, Southeast Local Health Integration Network (LHIN)
4:15	Wrap-up and Closing Remarks