Alternative Service Delivery: Sharing Government in Canada
Alternative Service Delivery: Sharing Government in Canada
Editors: Robin Ford and David Zussman
Institutes of Public Administration of Canada © 1997
Pages: 288
ISBN 0-9682119-0-0
Different levels of government have been experimenting with alternative forms of service delivery (ASD) for a relatively short period of time (e.g., since the 1980s). At present, there is very little in the way of empirical data about the implications and effects of ASD. This volume, therefore, attempts to address this information gap by systematically providing an overview and description of what is happening in the way of ASD at the federal and provincial government levels. It raises key issues regarding the use of ASD in Canada and internationally, and highlights lessons learned from past practices.
More generally, the book constitutes a first step towards he development of a framework that describes how ASD is substantially different from traditional service delivery methods, under what circumstances it is appropriate, and in what form. It is clear that when we discuss ASD we must move beyond viewing it as:
• simple privatisation;
• contracting out and circumventing current collective bargaining agreements;
• a rejection of the traditional model of policy delivery; and
• a way of getting out of some activities (this shoulder have already been accomplished through alternative review exercises, such as the federal government’s 1994-1995 Program Review exercise).
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